CUSTOMER SUPPORT

Shipping and Handling

We ship most in-stock items within 3 to 5 business days. On occasions when we can’t, we’ll let you know. Orders shipped via Standard Shipping are delivered within 5 -7 business days from the order’s ship date.

Return Policy Email Customer Care

Shipping at a Glance

Use these timing and destination guidelines when placing an order. Product-specific lead times on the product page take precedence when they differ.

In-Stock Orders

Most in-stock items ship within 3 to 5 business days. We’ll let you know if we can’t.

Standard Delivery

Standard Shipping is delivered within 5 -7 business days from the order’s ship date.

Special Orders

Hand-crafted items are generally made to order. Please allow 4 – 8 weeks for shipping.

U.S. Destinations

We currently ship to addresses in the United States. Hawaii and Alaska may have restrictions or surcharges.

GENERAL NOTICE

When Orders Ship

We ship most in-stock items within 3 to 5 business days. On occasions when we can’t, we’ll let you know. Orders shipped via Standard Shipping are delivered within 5 -7 business days from the order’s ship date.

Please note: orders are shipped and delivered on business days (Monday through Friday, except major holidays).

At this time, MoldingForLighting.com only ships to addresses in the United States. For Hawaii and Alaska some restrictions and surcharges may apply.

Special Orders

In general, hand crafted items are made to order and are not always inventoried. Please allow 4 – 8 weeks for shipping for special orders.

MoldingForLighting.com will confirm the scheduled ship date. A 2 to 3 day allowable variance should be considered.

ON DELIVERY

Inspect the Shipment Immediately

MoldingForLighting.com and all of our suppliers try to ensure that your shipment has been made to the highest standards of quality. In the event that an error or damage occurs, the following procedure must be followed.

Please inspect the shipment immediately. Any damage or loss incurred in transit is the responsibility of the carrier. Failure to follow the procedures below may result in forfeiture of monies due to you.

If There Is Damage or Loss

Notify the carrier and MoldingForLighting.com Customer Service within 1 business day of receipt. Keep the merchandise and packing material for inspection.

UPS, FedEx, and Other Small-Package Deliveries

  1. Notify the carrier immediately of any apparent damage on the shipping packaging or products themselves.
  2. Retain the merchandise AND packing material for inspection by the carrier.
  3. Notify MoldingForLighting.com Customer Service Dept. at 781-444-8001 or by email at [email protected] within 1 business day of receipt.

Common Carrier (Truck) Shipments

  1. For common carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement.
  2. Retain the merchandise AND packing material for inspection by the carrier.
  3. Notify MoldingForLighting.com Customer Service Department at 781-444-8001 or by email at [email protected] within 1 business day of receipt.

MoldingForLighting.com cannot file the claim and therefore cannot issue credit to your account. Call and file a claim with the carrier in order to receive reimbursement.

RETURNED GOODS

Returns Follow the Return Policy

Please follow the instructions provided per our Return Goods Policy.

If you have any questions regarding Shipping and Handling, please contact [email protected] or call 781-444-8001.