CUSTOMER SUPPORT

Return Policy

MoldingForLighting.com is fully committed to your satisfaction. All of our products have been selected to the highest standards of quality, workmanship and value. All of our products are ship fully insured. In the event that an item(s) arrived damaged the item(s) will be replaced free-of-charge.

RMA Request Form Shipping and Handling Email Customer Care

Returns at a Glance

These highlights follow the published policy. The full terms below control if a request is reviewed.

Damaged or Defective

No restocking fee for returned damaged or defect goods. Accepted claims may be replaced, or a credit may be offered instead.

Shipping Claims

Report discrepancies within 1 business day. All shipping claims must be handled within 72 hours of receiving your order.

Non-Defective Returns

All sales are final. Approved non-defective returns are accepted for credit less a 20% restocking fee.

Cancellations

Same-business-day cancellation is possible if the order has not shipped or been allocated. A 4% transaction fee applies.

IF SOMETHING IS WRONG

Damaged/Defective Goods

MoldingForLighting.com and all of our suppliers are committed to providing you the customer with products that are free of defects. However, it is important that you follow the instructions below if you believe a product you received may be damaged or defective.

MoldingForLighting.com does not charge a restocking fee for returned damaged or defect goods.

Please inspect all goods received carefully for damaged, defective and missing items. For freight shipments please note any visible damage on the Bill of Lading with the carrier. For any discrepancies please contact us by email at [email protected] or phone at 781-444-8001 within 1 business day from the receipt of goods so we can assess your claim.

All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored.

Please have your shipping order number and date of delivery on hand when calling or emailing. Please retain all packing to allow for future inspection and return. We may request your assistance in taking pictures to facilitate the damage claim process with the carrier.

If your claim is valid, the Customer Service representative will issue a Return Material Authorization (RMA) number and provide you the required return shipping documents.

Upon return of the “defective” or “damaged” goods, subject to our inspection a replacement will be provided as soon as possible to correct the problem. At MoldingForLighting.com discretion, a credit may be offered instead of replacement.

Minor blemishes and cosmetic impairment such as slight nick, dent, chip or scratch/peeling primer where the integrity of the product is not affected are not considered as damaged or defective. Blemishes / chips can easily be restored using glue, caulk, sanding, or touch up paint during installation process.

MoldingForLighting.com responsibility ends here. Any loss incurred for labor, time and shipping is not covered. Furthermore, MoldingForLighting.com has no control over end products fabricated with the materials sold or installation procedures applied. No warranty is expressed or implied. All material must be inspected for quality before installation. MoldingForLighting.com reserves the right to make the final determination to the validity of each claim, our decision is final.

RMA Process

Do not return any merchandise without first filling out the RMA Request Form. Unauthorized returns will be refused at our dock.

Defective Goods – RMA Process

ALL SALES ARE FINAL – MoldingForLighting.com does not accept returns for non-defective products accept as authorized through the RMA process

  1. Do not return any merchandise for any reason without first filling out the RMA Request Form. MoldingForLighting.com will provide you an RMA for your return.
  2. MoldingForLighting.com will provide you with the correct return address which may be different than the address your goods were shipped from. All items are to be returned in their original packing to prevent damage on the return trip. If you have discarded the original packing you are responsible to repack the items in such a manner as to prevent damage during the shipping process.
  3. All authorized returns should include the RMA number on shipping documents. All items must be received at our warehouse within 10 business days after your RMA was issued. All unauthorized returns will be refused at our dock.
  4. Upon return of the “defective” goods, subject to our inspection, a replacement will be provided as soon as possible to correct the problem. At MoldingForLighting.com discretion, a credit may be offered instead of replacement.
  5. For qualified returns your credit card used for the purchase will be refunded electronically. Returns may take up to 2 weeks to be processed once received at our warehouse.

Non-Defective Goods – RMA Process

To request the return of non-defective goods please fill out the RMA Request Form. All sales are final, but at our discretion, based on our evaluation of your circumstances we may authorize a RMA number.

MoldingForLighting.com reserves the right to make the final determination for all requests for RMA for non-defective goods, our decision is final. No returns of non-defective goods after 30 days from day of purchase or 10 days from date of receipt, which ever comes first.

  1. Non-defective goods returned with our permission, subject to our inspection, will be accepted for credit less a 20% restocking fee.
  2. All items are to be returned in their original packing to prevent damage on the return trip. If you have discarded the original packing you are responsible to repack the items in such a manner as to prevent damage during the shipping process. Returned merchandise must be freight prepaid by the customer. MoldingForLighting.com will provide you with the correct return address which may be different than the address your goods were shipped from.
  3. All items returned will have actual shipping charges deducted from the refund in addition to the 20% restocking fee. Furthermore, if an order is refused by the customer, return shipping charges will also be charged to the customer.
  4. All authorized returns should include the RMA number on shipping documents. All items must be received at our warehouse within 10 business days after your RMA has been issued. All unauthorized or late returns will be refused at our dock.
  5. For Partial Returns when an order originally qualifies for a volume or custom quote discount, and a return is made which would disqualify the order for the applied discount, any applicable price adjustment will be made to the order and the balance, if any, will be deducted from the refund amount.
  6. MoldingForLighting.com will not accept the return of goods that have been used, cut, damaged, installed or altered in any way.
  7. For qualified returns, the credit card that was used for the initial purchase will be refunded, or at our discretion, a credit may be offered instead of a refund. Refunds/Credits may take up to 2 weeks to be processed once the items are received at our warehouse.

BEFORE AN ORDER SHIPS

Cancellation Policy

We understand that plans can change, and we strive to accommodate your needs with flexibility. However, due to the fast nature of our business—where orders are immediately processed and sent to our warehouse for shipping—we have specific guidelines for cancellations. In many cases, the window for cancellation is extremely limited.

Cancellation Window

Orders may be cancelled for a full refund within the same business day of purchase, provided the items have not already shipped or been allocated to the warehouse.

Orders cancelled within the same business day are subject to a 4% transaction fee.

After Allocation or Shipment

Once an order has been allocated to the warehouse or has shipped, it is considered final. In these cases, the order will need to be refused or returned under our Return Policy. You will be responsible for a 20% restocking fee and any additional shipping charges incurred for the return.

Cancellation Process: If you need to cancel your order, please contact us at your earliest convenience. While we cannot guarantee cancellation once an order is placed, if the order has not yet been allocated to the warehouse, we will cancel it without issue.

Discretionary Cancellations: At the discretion of MoldingForLighting.com, based on our evaluation of your circumstances, we may authorize an order cancellation beyond the same-day grace period. Any cancellations authorized after that period will incur a 4% transaction fee.

EXCEPTIONS

Non-Returnable and Non-Refundable Purchases

Certain products cannot be cancelled or returned once ordered or once production has begun. These include, but are not limited to:

  • Any products that have been cut, used, damaged, installed, or altered.
  • All made-to-order merchandise once your order is in production. This includes, but is not limited to: ceiling domes, crown moldings, flexible moldings and “fly-in” special orders.
  • Any goods after 30 days from day of purchase or 10 days from date of receipt (whichever is shorter).
  • Custom flexible moldings and all other items that are manufactured to your specifications.
  • Closeouts and discounted sale items.
  • Items with minor blemishes and cosmetic impairments—such as slight nicks, dents, chips, scratches, or peeling primer—where the integrity of the product is not affected. These blemishes can be easily remedied with caulk, sanding, or touch-up paint during installation.

Acknowledgment: By placing an order with MoldingForLighting.com, you acknowledge and agree to this cancellation policy. We appreciate your understanding and are committed to providing you with the best possible service.

WE’RE HERE TO HELP

Questions About the Return Policy?

If you have any questions regarding Return Policy, please contact [email protected] or call 781-444-8001.

RMA Request Form Shipping and Handling Call 781-444-8001